Terms of Service

Effective date: August 17, 2026

These Terms of Service ("Terms") govern access to and use of Impact OS (the "Service"), provided by Enom Technologies Inc. ("Impact OS", "we", "us", or "our"). By creating an account or otherwise using the Service, you agree to these Terms on behalf of yourself and the organization you represent ("Customer", "you").

1. The Service

Impact OS is a case management platform for nonprofit and social service organizations, covering intake and referrals, case management, client and household records, assessments, and reporting. We may add, change, or remove features from time to time.

2. Accounts

You must provide accurate registration information and keep your account credentials confidential. You are responsible for all activity that occurs under your organization's account, including the actions of users you invite. Notify us promptly at privacy@enomtechnologies.ca if you suspect unauthorized use of your account.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law, including PIPEDA and applicable provincial privacy legislation;
• Upload data you do not have the right to collect, store, or process;
• Attempt to reverse engineer, decompile, or probe the Service's underlying code or infrastructure;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service to store or transmit malicious code, or to harass, defame, or infringe the rights of others.

4. Subscriptions, Trial & Billing

New organizations may start a 15-day free trial; no credit card is required to begin a trial. Paid subscriptions are billed according to the plan (Starter, Professional, or Enterprise) and billing cycle selected at signup, as described on our Pricing page or in your order form. Usage-based charges, if any, will be identified on your invoice. Fees are non-refundable except as required by law or as expressly stated in these Terms. We may change our prices with advance notice; continued use of the Service after a price change takes effect constitutes acceptance of the new price.

5. Data Ownership

As between you and us, Customer retains all right, title, and interest in and to the data it submits to the Service, including client, case, and service records ("Customer Data"). We do not own your Customer Data. We process Customer Data solely to provide, secure, and support the Service, and as otherwise described in our Privacy Policy. On request, and during the term of your subscription, you may export your Customer Data in a standard format.

6. Term & Termination

These Terms remain in effect for as long as you use the Service. Either party may terminate a subscription in accordance with the cancellation terms of the applicable plan. Upon termination, your right to access the Service ends; we will make Customer Data available for export for a limited period following termination, after which it may be deleted from our systems in accordance with our data retention practices.

7. Warranties & Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

8. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, and each party's aggregate liability arising out of or related to these Terms will not exceed the amount paid by Customer to us in the twelve (12) months preceding the claim.

9. Governing Law

These Terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts located in Alberta, Canada.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or an in-product notice, before the changes take effect.

11. Contact

Questions about these Terms can be sent to privacy@enomtechnologies.ca.