Case management for counseling and mental health programs

Manage intake, assessments, goals, and appointments in one place — with privacy built in.

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The problem for Mental Health & Counseling Centers

  • Assessments and treatment goals live in separate documents from case notes.
  • Appointments and sessions are tracked outside the client’s record.
  • Privacy and consent are hard to enforce across shared files.
  • Counseling runs alongside other programs, each in its own system.

How Mental Health & Counseling Centers uses Impact OS

  1. 1

    Intake and referral

    Capture referrals and intakes into one secure queue and open a client record.

  2. 2

    Assess with your own tools

    Use the template builder to run the assessments your program relies on.

  3. 3

    Set a plan and goals

    Create a treatment plan and track goals on the client’s timeline.

  4. 4

    Track appointments and notes

    Schedule sessions and keep every note and interaction in one place.

  5. 5

    See your caseload at a glance

    Live dashboards and global search keep the team on top of every client and session.

Features that matter to Mental Health & Counseling Centers

Assessments & Goals

Build the assessment tools your programs actually use with a template builder you control — no developer required. Set goals and plans for each client and track progress over time, so the change you create is something you can show funders, not just describe.

Case Management

Every client gets one living timeline — notes, documents, assessments, goals, services, referrals, and appointments in a single secure record. Any team member can pick up a case and see the whole story at a glance, instead of piecing it together from scattered files.

Calendar & Appointments

Schedule appointments and sessions, and keep every interaction on the client’s timeline.

PIPEDA-First Security

Every organization’s data is isolated at the database level — not just the app — with encryption in transit and at rest, admin MFA, and a full audit trail of who did what. Built with Canadian privacy law (PIPEDA) in mind, so you can hold sensitive client information responsibly, at a nonprofit price.

We’re onboarding a small group of mental health and counseling programs now. Get hands-on onboarding and shape the roadmap — start a free trial or book a demo.

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Questions from Mental Health & Counseling Centers teams

Is client data private and secure?

Yes — row-level tenant isolation, encryption in transit and at rest, admin MFA, audit logging, and PIPEDA-aware breach-notification practices.

Can we build our own assessment tools?

Yes. The template builder lets you define the assessments your program uses and track results on each client’s record.

Can we schedule appointments and sessions?

Yes. Manage appointments and keep every session on the client’s timeline.

Are you HIPAA-certified?

We build with strong privacy and security practices (isolation, encryption, MFA, audit trails) and PIPEDA in mind. We do not claim HIPAA certification — if that’s a hard requirement, contact our team so we can be straight with you about fit.

See Impact OS with your team’s workflow

Watch the 2-minute demo — intake to case to a live caseload — or start a free trial and try it yourself.

Demo walkthrough — coming soon A 2-minute tour: intake → case → client → report.
Prefer a live walkthrough?

Talk to a human

Tell us a bit about your program and we'll get back to you within one business day.